Computer Services

Computer Services

Service first, computer second. It’s about how technology can be used to help you. We understand computers. Deeply. Broadly. More importantly, we understand people. We can assist you at your business, organization, home, at our workshop or remotely.

Personal Technician Plan

Our staff will work with your staff to ensure business/IT alignment. It’s like having your own personal IT department.

Goals:
Keep your systems functioning optimally.
Individual staff can utilize the IT
The IT implementations translate into business value.
IT support is responsive.

Personal Technician Plan Benefits

Why Choose Computer Repair Cape Town  for Your I.T. Support? When it comes to IT Support, you usually get what you pay for. Go cheap and you end up with second class service. Hire a highly qualified technician, and you’re liable to break the bank.

With Computer Repair Cape Town , you do not have to go over budget to ensure that your company’s computer network is well maintained. We can offer the same high-level of service you would expect from a full-time professional.

You can expect to receive the responsiveness of a full-time employee without incurring the unnecessary expenses. How do we do it? Well, we allocate blocks of time to each computer on the client’s network. When something happens to the computer or computers within the network, we can immediately send the closest Technician to you to resolve the problem. You will have a dedicated group of Personal Technicians who know how your business’ computer network is setup. We understand that businesses are different, vary by industry and have different needs.

Emergency Same-Day Service is included with the Personal Technician Plan. If you go over your allotted hours, we charge an hourly rate which is less than half of what the industry standard is. Why do we charge such a low hourly rate when we can easily charge double or triple the amount? It’s a way of making sure that our goals, expectations and interests match that of our clients‘.

When a business’ computer system fails, they lose money. It would not make much sense to pay a company that benefits from those situations would it? Of course not. That is why we make sure that it is not profitable for us when problems occur. The only time we are profitable is when our clients’ computers are up and running which ensures our clients‘ profitability. Our interest is in making sure that the client’s network is speedy, stable and secure at all times. Our livelihood depends on it.

Group of Technicians Assigned to Your Business Same-Day Service Included at No Additional Charge Time Allocated for Each Computer or the Entire Network Low Hourly Rate for Additional Hours 30% Discount for Computers which are not on the PT Plan Data Backup and Security Monthly Updates Regular Scans for Viruses and Spyware Identity Theft Protection Virus Removal Spyware Removal Remote Support Included OnSite Repair

 

Monthly Maintenance Plans

When you have a maintenance plan with us, it is our responsibility to make sure that your computers are running well. Allowing us to take care of your systems will give you the peace of mind to do what you do best.

 

Monthly Maintenance Plan

This plan is recommended for  moderate to heavy computer users who want the peace of mind that their computer hardware and software will be setup optimally. No more worrying about error messages and slow laptops caused by viruses and spyware. Proper maintenance can prevent costly computer repairs. We offer support for Windows XP, Vista and Mac OSX.

Our Computer Repair Cape Town Technicians can install updates, the newest anti-virus and anti-spyware programs, and check for possible future problems. We will then recommend fixes to these problems. All of this is done remotely without having to have a technician come to your home each month. We are responsible for making sure that you do not get viruses and spyware on your computer. If your computer does get infected, we will remove it at no cost to you.

Monthly Maintenance Clients get special treatment. We send a newsletter each month in order to keep clients up-to-date with the latest and greatest in technology. This also serves to inform when the maintenance dates will be. The client can also specify which day they want the maintenance done. Monthly Maintenance Clients also receive priority service over new clients. Did we mention that Maintenance Clients receive a 30% discount on most services!

Why We Offer Maintenance Plans

Most computer service companies focus on one-time fixes. They look for one-time customers instead of long-term clients. Many computer service and repair businesses do not care if a customer comes back to them or whether they refer them to others. Most computer repair businesses try to make the most profit possible in one business dealing with the customer. What computer users want is for their computers to be running properly. What many computer repair businesses want is for computer users to have problems with their computers. They obviously do not have the same interests.

Computer Repair Cape Town  has a different philosophy. We believe that if we can keep a client’s computer running well at all times, they will be glad to refer their friends and family to us. We know that if they need service in the future, they will be more than willing to come back to us to do it. Why? We like to think it is because of our high level of service and client first mentality. It could be because our services offer the most value to the client. Keep in mind that we do not need to offer a discount to our Monthly Maintenance Clients in order for them to use our services again, we’re confident that they would use our services regardless. We do it because we want to show that  Computer Repair Cape Town ’s interests are aligned with our clients’. We are happy to reward loyal clients by going the extra mile for them to show them that we appreciate them.

Monthly Maintenance Benefits
Preventive Maintenance
Services are Performed Remotely
Regular Virus and Spyware Scans
Event Log is Checked for Potential Problems
Error Messages are Analyzed and Prevented
System Recommendations based on Client Needs
Low Monthly Cost
20% Discount on Most All Additional Services
Priority Service
Virus Removal
Spyware Removal
15 Minutes of Remote Support Included
Check Scheduled Backups

 

 

 

Computer Repair Cape Town